| Experience |
30+ years local property expertise |
Varies |
| Qualifications |
NFOPP Level 3 Technical Award |
Not always qualified |
| Professional Memberships |
UKALA & The Property Ombudsman |
Not always registered |
| Client Money Protection |
UKALA – legally required |
– |
| Marketing |
Professional photography, floorplans, national portals & social media |
Basic photos / limited portals |
| Pre-Qualified Tenants |
Pre-viewing qualified tenants |
Rarely pre-qualify |
| Tenant Referencing |
Full referencing + Right to Rent, report supplied |
Often outsourced / basic checks |
| Inspections |
One month + tri-annual photographic reports |
Usually biannual |
| Maintenance |
Trusted local contractors, no markups |
Markups common – not local contractors |
| Legal Compliance |
Full Renters' Rights Act 2025 compliance |
Varies widely |
| Communication |
Dedicated local team |
Call centres / slow response |
| Transparency |
Clear fees, no hidden costs |
Additional charges common |
