We follow the Tenant Fees Act strictly. Tenants will only ever be charged permitted fees.
Permitted Tenant Fees
- Holding deposit: one week's rent
- Tenancy deposit: up to five weeks' rent
- Lost keys/security devices: cost of replacement
- Late rent interest: 3% above Bank of England base rate (after 14 days)
- Variation of contract (at tenant request): £60
- Early termination (at tenant request): landlord's reasonable costs
Tenant Support
Every tenant receives our Tenant Guide, covering:
- Emergency contacts
- Gas, electrical & water safety
- How to report repairs
- Priority response times
- Tenant responsibilities
- Preventing damp & condensation
- Heating & hot water guidance
- Inspections & access
- Rent payments
- End-of-tenancy checklist
- Deposit return process
- Useful organisations (Citizens Advice, Shelter, TDS, PRS)
Why Rent Through Us
- Fair, transparent processes
- Clear communication
- Safe, well-maintained homes
- Quick response to maintenance issues
- Out-of-hours emergency contact
- Independent inventories & deposit protection
- Friendly, approachable team
