Renting a home through Austin Property Services is designed to be straightforward, transparent, and stress-free. Here's how the process works from your point of view, step by step.
1. Finding a Property
Browse Available Homes
You can view all available properties on our website and major portals such as Rightmove, Zoopla, and OnTheMarket.
Book a Viewing
Contact us by phone, email, or through the portal to arrange a viewing. All viewings are accompanied by a member of our team.
2. Viewing the Property
Attend Your Viewing
We'll show you around, answer questions, and explain key details such as rent, deposit, and move-in dates.
Ask Anything
We encourage you to ask about utilities, parking, appliances, local amenities, or anything else important to you.
3. Applying for the Property
Submit Your Interest
If you wish to proceed, let us know and we'll guide you through the next steps.
Holding Deposit
A holding deposit equal to one week's rent may be required to reserve the property. This is fully compliant with the Tenant Fees Act.
4. Referencing & Checks
Complete Referencing
You'll be asked to provide:
- Proof of ID
- Employment details
- Income verification
- Previous landlord reference (if applicable)
Right to Rent Check
We must verify your legal right to rent in the UK.
Outcome
Once referencing is complete, we'll confirm whether your application has been approved.
5. Tenancy Agreement
Review Your Agreement
You'll receive an Assured Periodic Tenancy Agreement to read and sign. We encourage you to ask questions if anything is unclear.
Deposit Payment
Your tenancy deposit (up to five weeks' rent) is collected and protected with the Tenancy Deposit Scheme (TDS).
6. Preparing for Move-In
Inventory & Schedule of Condition
An independent clerk will prepare a detailed report of the property's condition. This protects both you and the landlord.
Move-In Date Confirmed
We'll agree a date and time for your check-in.
7. Move-In Day
Attended Check-In
A member of our team will meet you at the property, test alarms, hand over keys, and answer any final questions.
Tenant Guide Provided
You'll receive our full Tenant Guide covering emergencies, maintenance, rent payments, and your responsibilities.
8. During Your Tenancy
Reporting Repairs
Contact us by email, phone, or WhatsApp. Urgent issues are prioritised; emergencies are handled immediately.
Inspections
We carry out an initial inspection after one month, then quarterly photographic inspections.
Rent Payments
Rent is paid monthly by standing order. If you experience difficulty, contact us straight away.
Communication
We're here to help — whether it's a maintenance question or general tenancy advice.
9. Ending Your Tenancy
Giving Notice
You must give notice in writing, usually two calendar months.
Check-Out Inspection
An independent clerk compares the property's condition to the original inventory.
Deposit Return
If the property is returned in good order, your deposit is refunded promptly. Any proposed deductions will be explained in writing.
10. After You Leave
Final Steps
- Provide final meter readings
- Cancel utilities and council tax
- Set up mail redirection
- Return all keys
We'll remain available for any questions after your tenancy ends.
